Privacy Policy

Last updated: 08/07/2026

This Privacy Policy explains how FlowMatic ("we", "us", "our") collects, uses, and protects your personal data when you visit our website, enquire about our services, or become a client. FlowMatic is based in the United Kingdom. We are the data controller responsible for your personal data.

We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

We may collect and process the following information:

  • Information you give us — such as your name, agency name, email address, and phone number when you complete an enquiry form, book a demo, or contact us.
  • Enquiry details — any information you include in messages or enquiry fields.
  • Technical data — such as your IP address, browser type, and how you use our website, collected automatically through cookies and similar technologies.
  • Client data — if you become a client, information needed to provide our services, including details relating to the systems we set up and manage on your behalf.

2. How we use your information

We use your personal data to:

  • Respond to your enquiries and provide the information you request;
  • Arrange and conduct demo calls and consultations;
  • Provide and manage our services if you become a client;
  • Send you service-related communications (such as booking confirmations and reminders);
  • Send you marketing communications where you have consented to receive them;
  • Improve our website and services;
  • Comply with our legal obligations.

3. Legal basis for processing

We process your personal data on the following legal bases: your consent (for example, marketing messages); the performance of a contract with you; our legitimate interests in operating and promoting our business; and compliance with legal obligations.

4. How we store and share your data

Your data is stored securely using our customer relationship management (CRM) and automation platform, GoHighLevel, and other trusted third-party service providers that help us deliver our services (such as email and SMS providers). These providers process data on our behalf under appropriate data protection terms.

We do not sell your personal data. We only share it where necessary to provide our services, or where required by law.

5. Marketing and consent

We will only send you marketing communications where you have given us consent to do so. You can withdraw your consent or opt out at any time by using the unsubscribe link in our emails, replying STOP to text messages, or contacting us directly.

6. Cookies

Our website may use cookies and similar technologies to help it function and to understand how visitors use it. You can control cookies through your browser settings. If we introduce additional tracking or analytics tools in future, we will update this section to reflect them.

7. How long we keep your data

We keep your personal data only for as long as necessary for the purposes set out in this policy, or as required to meet legal or accounting obligations. Enquiry data that does not lead to a client relationship is retained for a reasonable period and then deleted.

8. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you;
  • Request correction of inaccurate data;
  • Request deletion of your data;
  • Object to or restrict our processing of your data;
  • Request a copy of your data in a portable format;
  • Withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected].

9. Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve them. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact us at [email protected] or 07311 771967.